“RSM have been instrumental in supporting our global risk management efforts, developing our business continuity management system and operationalizing this through a first rate online and certified instructor-led training programs.“
The Risk and Strategic Management, Corp [RSM] Risk Management Library is a cloud based eBook system containing an extensive range of electronic manuals, guidelines, white papers, checklists and useful tools which allows an organization to instantly leverage an extensive range of ready-to-use publications and materials, in multiple languages, and at a global level.
We will build your own personalized eBook library by rebranding and adjusting our system so as to store and share our manuals, and potentially other documents you might want to share within your team. This gives you immediate and easy to access knowledge and skills, protects your IP, ensures currency of materials, and provides you with a means of global distribution to all of your activities and personnel.
Our publications are aligned to the following ISO standards so as to ensure that risk, resiliency and continuity management needs are reflective of international best practices. This provides organizations a credible and proven library of knowledge. RSM ensures alignment with the following standards:
- ISO 31000: Risk management.
- ISO 22317: Business impact analysis.
- ISO 22301: Business continuity management.
- ISO 27001: Information security management (and 27031 for ICT business continuity).
- ISO 22320: Emergency management.
- ISO 34001: Security and resiliency.
- ISO 22316: Organizational resiliency.
- ISO 18788: Management systems for private security operations.
Our publications allow leaders, staff and support staff to quickly and effectively develop critical knowledge and skills. Concurrently, our system allows organizations to demonstrate a consistent and professional approach to raising awareness and competency within their teams, through an evidenced approach to risk management. This allows organizations to quickly and easily share knowledge and skills across dispersed operations and teams – and to update that knowledge quickly. It also removes printing and shipping costs, and makes current documents immediately available to the end user. By accessing knowledge and skills from a proven and accredited 3rd party, organizations also protect themselves from potential reputational and litigation risks.
The Library can be rebranded and personalized, and allows for large groups of dispersed users to access publications under your branding. These publications can be downloaded and used for prescribed periods of time, and can be rebranded and personalized to your organization. Our manuals also come in multiple languages. In addition, the Library can also host your internal publications and guidelines.
This provides you with credible and proven knowledge and skills for global distribution within your team. This also protects your information by having the materials issued with controls in place. As an ISO 22301 certified lead auditor for resiliency and business continuity management, and as an Institute of Leadership Management [ILM], Society of Human Resource Management [SHRM], and Human Resource Certification Institute [HRCI] approved training center[s] we also bring 3rd party certifications and credibility to add litigation and reputational protection for your team.
The Staff Safety and Security Handbook addresses pre-travel planning, personal safety and security considerations, gender safety and security, LGBTQIA risks, human-made threats and natural hazards risk and emergency management, cultural and health considerations, and immediate disaster management protocols. The objective of this handbook is to help individuals to develop the knowledge, skills and confidence by which to better understand risk, and to take preventative measures by which to avoid or reduce the opportunities for bad things to happen. Where an emergency situation does occur, then this handbook offers sensible and proven options which might help individuals to respond in a more confident and effective manner to a high stress and physically and physiologically harmful situations.
The Fleet Management and Safe Driver Manual supports organizations in addressing road safety and security risks in a consistent, professional and evidenced manner. Road traffic accidents present the most likely form of risk which organizations face, whether from risky driving practices within their own fleet, or from risks presented by external road users, hostile persons or groups, or from adverse road and environmental conditions. This manual helps Fleet Managers and Driver Instructors to develop a more effective safe driver program, and also directly helps the drivers themselves in reducing the likelihood of an accident or incident from occurring. The manual includes a specific Safe Driver program focusing on: 1. An introduction to safe driving, 2. Understanding road hazards, 3. External vehicle and engine checks, 4. The ‘cockpit drill’, 5. Safe trip planning, 6. Speed, braking and distancing, 7. Observation, steering, overtaking and junctions, 8. Safe cornering techniques, 9. Breakdowns, accidents and emergencies, 10. Aggressive driving, 11. Security threats and responses, and 12. Motorcyclist safety. The manual also includes a Safe driver Skills Test and a Driver Code of Conduct guide.
The Pre-Planned Response Guide acts as an Emergency Action Plan for likely threat events, providing a wide range of pre-planned response and reporting guidelines to address most forms of human-made and natural risks. The Guide provides simple one page checklists which managers at the point of an emergency situation can use to implement immediate response measures during the initial ‘Golden Hour’ of an event; where controlling the crisis can often significantly reduce the impacts of the incident. By providing the knowledge and skills by which to empower local managers during an emergency situation the organization can better support the protection of life, infrastructure, assets, information, operations, business interests and the wider reputation of the organization. The Guide also defines what information should be gathered and reported on, and provides guidelines by which to evaluate the severity of the event, as well as useful templates for reporting [in a written format] critical facts in a timely manner.
The Guide to Program Safety, Security and Guard Force Management helps organizations to develop an effective and appropriate Security Management System. The guide addresses the principles of risk management, effective management strategies, the structuring and management of risk committees, establishing key tasks and priorities, creating collaborative and mutually supportive partnerships between the location and the home office, coordinating meetings, mapping, assessing and liaising with stakeholders, establishing crisis communications plans, establishing a risk register and treatment plan, evaluating and grading threats, creating and maintaining risk calendars, establishing risk alerts and triggers, the principles of emergency management, developing and using policies, plans and protocols, assessments and audits, and operationalizing concepts through training and exercising. The guide also addresses effective guard force management, enabling managers to source, vet, maintain and ensure guard force service standards.
The Manager’s Guide to Hibernations, Relocation and Evacuations addresses the differences between a hibernation, relocation and evacuation situation, the risks and needs associated with a rapid and progressive deterioration in the safety and security situation, defining levels of authority and responsibility within organizations during high stress and fast moving emergency situations, defining, implementing and communicating alert states, developing and articulating effective triggered responses, understanding both the common and different threats and needs of national and international staff, the roles and responsibilities of different managers during and emergency [ensuring appropriate empowerment, but also creating sensible controls], establishing and supporting staged resource needs, emergency communications, evacuation planning factors for each alert state, and establishing decision matrixes to enable effective and timely courses of action to be taken during extremis conditions.
The Staff Members Guide to Hibernation, Relocation and Evacuations addresses the differences between a hibernation, relocation and evacuation situation, the individual’s planning considerations associated with either a rapid or progressive deterioration in the security and safety situation, both the common and the unique needs of national and international staff, the concept of a Safe Haven, planning effective and realistic evacuation routes at the local, national and regional levels, establishing an emergency communications plan, understanding and resourcing hibernation and evacuation emergency stores, knowing when to stay or go, vehicle preparations, and the evacuation stages. The guide provides self-help tips to empower staff, and to concurrently reduce the burden of effort upon management teams during high stress and fast moving emergency situations.
The Instructor’s Guide to Training the Trainer is designed to train new instructors, as well as to strengthen the knowledge and skills of current instructors. The guide addresses the qualities of a good instructor, the application of different learning styles and types of lesson, lesson structuring and the confirmation of learning, the selection and use of training aids and resources, performance assessments and monitoring, planning and running exercises and testing, and running leadership training courses. The guide seeks to provide the tools by which instructor’s plan and run effective training, with strong and positive learning outcomes through truly understanding the learners, enthusing them and creating the environment where they ‘want to learn’, and ensuring that training supports other organizational strategies, goals, or policies, plans and protocols.
The Guide to Ethics and Compliance addresses sensible and appropriate behavior to ensure [and evidence] that staff are aware of their responsibilities to be ethical at all times in their activities and conduct, and to be cognizant of others in their ethical behavior. This protects both the individual, as well as the wider interests of the organization they work for, or represent. The guide includes understanding the common risks associated with ethical expectations, standards and regulatory requirements, managing blackmail and coercion situations, the rational for ethical behavior, foreign government considerations, the Fraud and Corruption Practices Act, potential organizational impacts resulting from an incident, good ethical practices, responding to unethical situations, and reporting unethical behavior.
The Guide to Kidnap and Ransom Personal Security provides both the knowledge and skills by which to help individuals and groups address kidnap, ransom and abduction risks. The guide provides useful insights into kidnapping risks, the types of kidnapping situations individuals and groups may face, the common warning indicators of a potential threat, how kidnappers typically operate, sensible and proven emergency response options individuals may take during a kidnapping situation, an insight into the stages of capture, transportation, detention and negotiation, and the release or rescue phase, as well as sensible risk mitigation measures which might be applied to identify and avoid being the victim of a kidnapping or hostage situation.
The 1st Aid and Remote Region Casualty Stabilization Guide helps individuals and groups to understand the unique and challenging situations which may be faced following an injury or accident in a remote location, and where medical support and equipment may be limited or completely absent. The guide offers self-help techniques which are not reliant upon having first aid equipment to hand – with the single purpose of stabilizing a casualty until help arrives, or until the point where the casualty can be rushed to medical help. The guide addresses bleeding and blood loss, breaks and fractures, burn injuries, cardio-pulmonary resuscitation [CPR], mass casualty management [TRAIGE], hot and cold weather injuries, and post-traumatic stress disorder. The guides does not seek to qualify readers as 1st aid responders [and in-person first aid training is highly advised], but rather provides useful guidelines to strengthen knowledge and skills for responding to non-typical medical emergency situations, especially where no medical equipment is present.
The Active Shooter and Armed Aggressor Awareness Guide provides individuals with an understanding of the differences between an active shooter and armed aggressor threat [typically a loan shooter verses a more coordinate terrorist related attack], the likely locations and activities which might be targeted by hostile persons and groups, the requirement to be self-sufficient for the first 15mins until the police or military can respond and neutralize the threat or evacuate individuals from harms way, the concept of stop-think-act to enable better decision making to occur, and the subsequent options of run-hide-fight in order to escape from a threat, hide from aggressors, or as a last resort… to disarm and neutralize the attacker. The guide looks at the importance of planning and rehearsals, and the requirement to quickly report the situation to organizational or government stakeholders.
The Workplace Violence and Active Shooter Guide provides an introduction to the causes and sources of workplace violence, the need to establish a zero aggression policy within a location or organization, the risks different perpetrators present to individuals, groups and the organization as a whole, the warning signs of potential violence and aggression, pragmatic measures which can be used to prevent or limit potential violence, how to deal with workplace violence in order to deescalate aggression, protect vulnerable people and ensure life-safety measures are in place, and specifically how to respond to an active shooter situation using the concepts of stop-think-act, and the options of run-hide-fight.
The Cyber and Information Security Guide addresses the nature and complexity of cyber security risks – including the risks from governments, hackers, criminals, disgruntled individuals, voyeurs, and competitors or terrorists. The guide looks at the nature of the attacks, such as phishing, e-mail spoofing, phone threats and viruses, spyware and tracking cookies, and the responsibilities of managers and staff to prevent, or reduce, the opportunities for breaches and losses to occur. The guide also looks at information security risks from people, bugs, email security breaches, password protections, thefts, copying, clear desk policies, confidentiality measures, peer-2-peer sharing, and IT misuse; whether individuals and groups are working within their office, or are travelling domestically or internationally. The guide also looks at sensible and appropriate data and IT disposal and sanitization measures.
The Manager’s Guide to Facility Safety and Security helps management teams to approach facility selection from a risk vantage point. The guide addresses the principles of selecting an office, warehouse or residence from a safety and security perspective, including how to evaluate threats, the need to create time barriers between a threat and the facility or people, how to establish a renovation plan for security upgrades [including developing and evaluating a security RFP], establishing sensible mitigation solutions, creating security construction plans, using diagrams to aid with security planning, vulnerable or critical area considerations, looking at security in terms of layers [from the outside inwards], parking and access controls, security lighting, doors and windows, IDS, CCTVs, safe rooms, lock and key security and the use of security personnel. The guide helps to shape the selection process, address identified vulnerabilities within existing facilities, source, vet and engage with vendors and suppliers, and to enable cost effective solutions to be implemented – to meet real and appropriate security needs.
“RSM exceeded expectations in conducting a detailed ISO 22301 compliance audit and then designing and developing a comprehensive BCMS with supportive leadership and online training for our headquarters team and plants.“
“RSM has worked with us from inception through to win, implementation and expansions in South Sudan, providing program management, policies and plans, online and instructor-led training, advisory support, operational services and crisis management support with great effect.“
RSM were a core part of our team in designing and implementing a dynamic and complex solution for a high profile and critical US government program. They developed our resiliency policies and plans, provided instructor-led and online training, embedded programmatic management and provided a full turn-key solution for logistics, security, administration, fleet management, life support and crisis management services.
“RSM has supported our team in designing a very detailed Security Management System, multiple highly engaging and impressive online training programs, as well as fast and effective operational support services. Their team is engaged, responsive and forward learning, providing excellent and personalized services. RSM also designed first rate online training programs for several hundred thousand staff operating in multiple countries – with considerable buy in and success.“
“RSM has been a great resource to our team and our members, providing excellent support to the dynamic global challenges we face. Their leadership team has been highly engaged, providing personal attention to our needs. The obvious interest RSM has demonstrated in the wellbeing and success of our team and members, their ability to quickly offer effective solutions, and design and implement policies, plans and training has been pivotal to the success of our risk management approach.“
“RSM has been instrumental in assisting our team design and operationalize a global business resiliency platform, including policy, plan and protocol design, instructor led-training program development, as well as over 30 highly engaging online training programs – in multiple languages.“
“RSM provides superb risk management and operational support services for our team operating in medium and high risk environments. They are flexible, responsive and always seeking to exceed expectations. They provide a 360 solution, ensuring our teams can operate in a safe, secure, confident and productive manner.“