“RSM have been instrumental in supporting our global risk management efforts, developing our business continuity management system and operationalizing this through a first rate online and certified instructor-led training programs.“
Operational Support Professionals
Whether as part of a wider program management support effort, or for distinct and short term operational support services, Risk and Strategic Management, Corp. (RSM) has the ability to provide local, registered and licensed services in over 120 countries, drawing on a blend of our in-house capabilities and those of over 400 internationally vetted local partners. This approach provides a deep bench strength to ensure quality and price competitiveness for local services, the ability to ramp up and down to meet scalable requirements, the flexibility to match pace with evolving needs, and the assurance that redundancy measures have been built in so as to ensure success.
The RSM Approach
RSM provides operational support services (often blended with our other core capabilities: advisory, business continuity management, and online and instructor-led training services) to business travelers, program start-ups and long term operations, whether this is through part, or fully dedicated expatriate managers, trainers and advisors, or through local support services.
RSM can support local life support, procurements and catering provisions, as well as emergency extraction capabilities – blending in our training and policy capabilities to augment practical support. RSM can provide vetted, trained and equipped management support services, including local operational managers, administrative and logistics experts, liaison officers, and fleet managers. RSM ensures that local management staff have the relevant expertise, qualifications and training, ensuring professionalism and reliability. We also ensure that the appropriate protocols and systems are in place to ensure a professional and effective provision of service.
Operational Support Deliverables
RSM can provide operational support services, including soft skin and/or armored vehicles, trained drivers (including security trained), and meet and greet services. We ensure that drivers have the relevant licenses to operate vehicles, are well trained, professional and reliable through our SAFE DRIVER program for long term programs. RSM will ensure that vehicles are safe, registered and fit for purpose and that the appropriate protocols and systems are in place to ensure a professional, safe and effective provision of service.
RSM will provide security support services, including commercial unarmed and armed low profile close protection and security escorts, or military / police security and security escort services. We ensure that security staff have the relevant licenses for the carriage of weapons (if required), are well trained and professional and reliable, and that the appropriate protocols, training and systems are in place to ensure a professional, safe and effective provision of service.
RSM will provide vetted, trained and equipped guard force services, including guard managers, commanders and shift leaders, unarmed and/or armed guards and people and vehicle searchers. We ensure that security staff have the relevant licenses for the carriage of weapons (if required), are well trained and professional and reliable. We also ensure the required policies, plans, protocols and training measures are in place to meet international standards.
“RSM exceeded expectations in conducting a detailed ISO 22301 compliance audit and then designing and developing a comprehensive BCMS with supportive leadership and online training for our headquarters team and plants.“
“RSM has worked with us from inception through to win, implementation and expansions in South Sudan, providing program management, policies and plans, online and instructor-led training, advisory support, operational services and crisis management support with great effect.“
RSM were a core part of our team in designing and implementing a dynamic and complex solution for a high profile and critical US government program. They developed our resiliency policies and plans, provided instructor-led and online training, embedded programmatic management and provided a full turn-key solution for logistics, security, administration, fleet management, life support and crisis management services.
“RSM has supported our team in designing a very detailed Security Management System, multiple highly engaging and impressive online training programs, as well as fast and effective operational support services. Their team is engaged, responsive and forward learning, providing excellent and personalized services. RSM also designed first rate online training programs for several hundred thousand staff operating in multiple countries – with considerable buy in and success.“
“RSM has been a great resource to our team and our members, providing excellent support to the dynamic global challenges we face. Their leadership team has been highly engaged, providing personal attention to our needs. The obvious interest RSM has demonstrated in the wellbeing and success of our team and members, their ability to quickly offer effective solutions, and design and implement policies, plans and training has been pivotal to the success of our risk management approach.“
“RSM has been instrumental in assisting our team design and operationalize a global business resiliency platform, including policy, plan and protocol design, instructor led-training program development, as well as over 30 highly engaging online training programs – in multiple languages.“
“RSM provides superb risk management and operational support services for our team operating in medium and high risk environments. They are flexible, responsive and always seeking to exceed expectations. They provide a 360 solution, ensuring our teams can operate in a safe, secure, confident and productive manner.“