“RSM have been instrumental in supporting our global risk management efforts, developing our business continuity management system and operationalizing this through a first rate online and certified instructor-led training programs.“
The Family Liaison Officer (FLO) role during many crisis events is central to protecting not only staff and their loved ones, but also the wider interests of the organization. In emotionally charged situations where information is often at risk of mishandling, FLOs form the bridge between families and the organization, providing support to the family of staff members who may be at risk or have been killed or injured, while concurrently protecting organizational interests. RSM provides a blend of online and instructor led (remote) training and exercising recognized by multiple awarding bodies.
The RSM FLO course comes with an Institute of Leadership Management (ILM) Family Liaison Officer qualification, and for those attending the 2-day program it also comes with a Train the Trainer certification.
RSM provides two virtual and/or in-person training courses for Family Liaison Officers:
- Direct 1-day FLO qualification course
- An FLO Train the Trainer 2-day course with options to self-train and self-qualify organizational staff
The 1-day course trains and certifies the FLO while the 2-day Train the Trainer course trains the FLO through both an eLearning Train the Trainer course and a 2-day instructor led program; and with the use of the RSM leased training program and materials, allows the participant to then train and self-certify other organizational FLOs using RSM’s:  class-based materials,  digital emergency management team tabletop exercises,  an ISO and BSI compliant Family Liaison Business Continuity Plan, and  the FLO eLearning program.
The ability for organizations to internalize capacity with core FLO Instructors who can effectively brief leadership teams and grow through scheduled or just-in-time training new FLO’s ensures a highly effective strategy for protecting people, business interests and the wider reputational needs of the organization.
Continued Professional Development Credits (CPD) and certifications: INSSA, HRCI, SHRM, ILM, ASIS, and SEC.
ASIS and INSSA provide CEPs for the following courses
- Crisis Management Leadership Training
- Crisis and Incident Management Exercise Facilitator’s Program
- Security Management and Focal Point Program
- Program Management Risk Leadership Course
- Chief of Party of Country Director Risk and Resilience Leadership Program
- Family Liaison Officer – Managing Families During a Crisis Program
- Fraud, Corruption and Ethical Violations Investigations Management Program
- Event Risk Management Program
- Risk Management for Youth Programs
- Trip Team Leader Program
- Guard Force Management Program
- Train the Trainer [MOI] Program
- Senior Risk and Business Continuity Leadership Program
Instructor Led Family Liaison Officer’s Course
The course is designed to build internal and sustainable capacity, while also exponentially enhancing organizational resilience. The course is ILM certified, and is recognized by ASIS, INSSA, HRCI, SHRM, DisasterReady, SEC and other external awarding bodies – offering up to 37 CPEs.
- 2-day instructor led course
- Organizational web-based portal to access all training content and documents
- 16 modules of eLearning (unlimited internal use: in languages)
- 5 FLO digital emergency leadership tabletop exercise (unlimited internal use: in languages)
- ISO and BSI compliant FLO Business Continuity Management Guide and supporting templates
- International TTT qualifications and 37+ CPEs
Family Liaison Officer eLearning Program
The RSM eLearning program offers 16 modules and 14 hours of elearning on the role of the Family Liaison Officer, as well as associated areas of learning. The program comes in multiple languages and can be taken at the learner’s pace over a period of 1 to 5 years. Just-in-Time training can also be used to meet the needs of a crisis event. Seats can be accessed through the RSM Virtual Online University, or organizations can self host the program under an enterprise-wide license agreement.
|BC:046||Family Liaison and Management During and Following a Crisis||65|
|BC:007||Kidnap and Ransom Business Contingency Management||59|
|BC:009||Extortion, Intimidation and Coercion Business Continuity Management||80|
|BC:010||Detention, Arrest and Exit Denial Business Continuity Management||57|
|BC:011||Fatality and Repatriation Business Continuity Management||52|
|BC:014||Pandemic, Epidemic and Infectious Disease Business Continuity Management||51|
|BC:019||Civil Disturbance Business Continuity Management||22|
|BC:020||Mass Casualty Events Business Continuity Management||54|
|BC:027||Managing Intimidation and Death Threats||67|
|BC:041||Action and Evidence – A Results and Proof Based Approach||15|
|BC:006||Natural Disaster Management and Business Continuity||53|
|BC:051||Active Shooter and Armed Aggressor Business Continuity Management||59|
|BC:056||After Action Reviews and Knowledge Management||25|
|BC:057||Developing a Risk Register and Treatment Plan||13|
|BC:059||Stakeholder and Relationship Management||35|
|SM:014||Emergency Communications: Principles and Practices||57|
“RSM exceeded expectations in conducting a detailed ISO 22301 compliance audit and then designing and developing a comprehensive BCMS with supportive leadership and online training for our headquarters team and plants.“
“RSM has worked with us from inception through to win, implementation and expansions in South Sudan, providing program management, policies and plans, online and instructor-led training, advisory support, operational services and crisis management support with great effect.“
RSM were a core part of our team in designing and implementing a dynamic and complex solution for a high profile and critical US government program. They developed our resiliency policies and plans, provided instructor-led and online training, embedded programmatic management and provided a full turn-key solution for logistics, security, administration, fleet management, life support and crisis management services.
“RSM has supported our team in designing a very detailed Security Management System, multiple highly engaging and impressive online training programs, as well as fast and effective operational support services. Their team is engaged, responsive and forward learning, providing excellent and personalized services. RSM also designed first rate online training programs for several hundred thousand staff operating in multiple countries – with considerable buy in and success.“
“RSM has been a great resource to our team and our members, providing excellent support to the dynamic global challenges we face. Their leadership team has been highly engaged, providing personal attention to our needs. The obvious interest RSM has demonstrated in the wellbeing and success of our team and members, their ability to quickly offer effective solutions, and design and implement policies, plans and training has been pivotal to the success of our risk management approach.“
“RSM has been instrumental in assisting our team design and operationalize a global business resiliency platform, including policy, plan and protocol design, instructor led-training program development, as well as over 30 highly engaging online training programs – in multiple languages.“
“RSM provides superb risk management and operational support services for our team operating in medium and high risk environments. They are flexible, responsive and always seeking to exceed expectations. They provide a 360 solution, ensuring our teams can operate in a safe, secure, confident and productive manner.“
Risk and Strategic Management, Corp.
7180 Opal Road
Warrenton VA 20186 USA
Phone: +(1) 571-284-9846
Tavistock Enterprise Hub, Pearl Assurance House
Tavistock, PL19 0BN England
Phone: 44 7966 946 425