“RSM have been instrumental in supporting our global risk management efforts, developing our business continuity management system and operationalizing this through a first rate online and certified instructor-led training programs.“
Crisis events almost always involve people, and the role of the Family Liaison Officer (FLO) is critical in not only protecting staff and their families, but also the wider interests of the organization. In emotionally charged situations where information is often at risk of mishandling, the FLO forms the bridge between families and the organization, providing support to the family of staff members who may be at risk, or who have been injured or killed, while concurrently protecting organizational interests.
RSM offers a range of solutions to support both individuals and organizations in building knowledge, skill and resilience when managing staff and families during and following a crisis event. The RSM FLO program is recognized by multiple awarding bodies, offering an Institute of Leadership Management (ILM) certification, as well as HRCI and SHRM CPD credits. RSM supports over 800 global organizations in building knowledge and capacity to more effectively manage nuanced and emotive crisis situations.
Instructor Led Family Liaison Officer’s Course
This course provides a blend of online and instructor led training and exercising recognized by multiple awarding bodies. The course is designed to impart best-practice in managing the needs of a family during complex crisis events, as well as then exercising this knowledge through a series of realistic role player supported crisis scenarios. Participants will also have 12-months access to the 16 module Family Liaison Officer eLearning program. The program includes:
- Day one provides the foundational theory on family liaison during high-stress and emotive situations, including:  An introduction to Family Liaison,  Understanding risks and impacts,  The phases of prepare and prevent, and  Anticipating the needs of a family during a crisis.
- Day 2 continues the foundational knowledge building process, focusing on:  The response and management phases of family liaison,  Family liaison during specific crisis situations,  The transition and recovery phases of a crisis, and  Managing family expectations.
- Day 3 puts knowledge into practice with a series of facilitated and role player supported high-stress scenarios. Participants will rotate through various management roles to experience the complexity of dealing with partners, families and other stakeholders during a complex crisis event.
RSM runs open courses where individuals from different organizations can attend to share knowledge and experiences, or we can run closed bespoke courses just for your organization. RSM also offers a Master Instructor program where we can provide you the knowledge and training tools to self-certify your own Family Liaison Officers.
Family Liaison Officer eLearning Program
The RSM eLearning program offers 16 modules and 14 hours of elearning on the role of the Family Liaison Officer, as well as associated areas of learning. The program comes in multiple languages and can be taken at the learner’s pace over a period of 1 to 5 years. Just-in-Time training can also be used to meet the needs of a crisis event. Seats can be accessed through the RSM Virtual Online University, or organizations can self host the program under an enterprise-wide license agreement.
|BC:046||Family Liaison and Management During and Following a Crisis||65|
|BC:007||Kidnap and Ransom Business Contingency Management||59|
|BC:009||Extortion, Intimidation and Coercion Business Continuity Management||80|
|BC:010||Detention, Arrest and Exit Denial Business Continuity Management||57|
|BC:011||Fatality and Repatriation Business Continuity Management||52|
|BC:014||Pandemic, Epidemic and Infectious Disease Business Continuity Management||51|
|BC:019||Civil Disturbance Business Continuity Management||22|
|BC:020||Mass Casualty Events Business Continuity Management||54|
|BC:027||Managing Intimidation and Death Threats||67|
|BC:041||Action and Evidence – A Results and Proof Based Approach||15|
|BC:006||Natural Disaster Management and Business Continuity||53|
|BC:051||Active Shooter and Armed Aggressor Business Continuity Management||59|
|BC:056||After Action Reviews and Knowledge Management||25|
|BC:057||Developing a Risk Register and Treatment Plan||13|
|BC:059||Stakeholder and Relationship Management||35|
|SM:014||Emergency Communications: Principles and Practices||57|
“RSM exceeded expectations in conducting a detailed ISO 22301 compliance audit and then designing and developing a comprehensive BCMS with supportive leadership and online training for our headquarters team and plants.“
“RSM has worked with us from inception through to win, implementation and expansions in South Sudan, providing program management, policies and plans, online and instructor-led training, advisory support, operational services and crisis management support with great effect.“
RSM were a core part of our team in designing and implementing a dynamic and complex solution for a high profile and critical US government program. They developed our resiliency policies and plans, provided instructor-led and online training, embedded programmatic management and provided a full turn-key solution for logistics, security, administration, fleet management, life support and crisis management services.
“RSM has supported our team in designing a very detailed Security Management System, multiple highly engaging and impressive online training programs, as well as fast and effective operational support services. Their team is engaged, responsive and forward learning, providing excellent and personalized services. RSM also designed first rate online training programs for several hundred thousand staff operating in multiple countries – with considerable buy in and success.“
“RSM has been a great resource to our team and our members, providing excellent support to the dynamic global challenges we face. Their leadership team has been highly engaged, providing personal attention to our needs. The obvious interest RSM has demonstrated in the wellbeing and success of our team and members, their ability to quickly offer effective solutions, and design and implement policies, plans and training has been pivotal to the success of our risk management approach.“
“RSM has been instrumental in assisting our team design and operationalize a global business resiliency platform, including policy, plan and protocol design, instructor led-training program development, as well as over 30 highly engaging online training programs – in multiple languages.“
“RSM provides superb risk management and operational support services for our team operating in medium and high risk environments. They are flexible, responsive and always seeking to exceed expectations. They provide a 360 solution, ensuring our teams can operate in a safe, secure, confident and productive manner.“
Risk and Strategic Management, Corp.
7180 Opal Road
Warrenton VA 20186 USA
Phone: +1 571-242-9044
Tavistock Enterprise Hub, Pearl Assurance House
Tavistock, PL19 0BN England
Phone: 44 7966 946 425