Family Liaison Officer Training

The Family Liaison Officer (FLO) role during many crisis events is central to protecting not only staff and their loved ones, but also the wider interests of the organization. In emotionally charged situations where information is often at risk of mishandling, FLOs form the bridge between families and the organization, providing support to the family of staff members who may be at risk or have been killed or injured, while concurrently protecting organizational interests. RSM provides a blend of online and instructor led (remote) training and exercising recognized by multiple awarding bodies.

The RSM FLO course comes with an Institute of Leadership Management (ILM) Family Liaison Officer qualification, and for those attending the 2-day program it also comes with a Train the Trainer certification.

RSM provides two virtual and/or in-person training courses for Family Liaison Officers:

  1. Direct 1-day FLO qualification course
  2. An FLO Train the Trainer 2-day course with options to self-train and self-qualify organizational staff
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The 1-day course trains and certifies the FLO while the 2-day Train the Trainer course trains the FLO through both an eLearning Train the Trainer course and a 2-day instructor led program; and with the use of the RSM leased training program and materials, allows the participant to then train and self-certify other organizational FLOs using RSM’s: [1] class-based materials, [2] digital emergency management team tabletop exercises, [3] an ISO and BSI compliant Family Liaison Business Continuity Plan, and [4] the FLO eLearning program.

The ability for organizations to internalize capacity with core FLO Instructors who can effectively brief leadership teams and grow through scheduled or just-in-time training new FLO’s ensures a highly effective strategy for protecting people, business interests and the wider reputational needs of the organization.

Continued Professional Development Credits (CPD) and certifications: INSSA, HRCI, SHRM, ILM, ASIS, and SEC.

ASIS and INSSA provide CEPs for the following courses

  • Crisis Management Leadership Training
  • Crisis and Incident Management Exercise Facilitator’s Program
  • Security Management and Focal Point Program
  • Program Management Risk Leadership Course
  • Chief of Party of Country Director Risk and Resilience Leadership Program
  • Family Liaison Officer – Managing Families During a Crisis Program
  • Fraud, Corruption and Ethical Violations Investigations Management Program
  • Event Risk Management Program
  • Risk Management for Youth Programs
  • Trip Team Leader Program
  • Guard Force Management Program
  • Train the Trainer [MOI] Program
  • Senior Risk and Business Continuity Leadership Program
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Instructor Led Family Liaison Officer’s Course

The course is designed to build internal and sustainable capacity, while also exponentially enhancing organizational resilience. The course is ILM certified, and is recognized by ASIS, INSSA, HRCI, SHRM, DisasterReady, SEC and other external awarding bodies – offering up to 37 CPEs.

  • 2-day instructor led course
  • Organizational web-based portal to access all training content and documents
  • 16 modules of eLearning (unlimited internal use: in languages)
  • 5 FLO digital emergency leadership tabletop exercise (unlimited internal use: in languages)
  • ISO and BSI compliant FLO Business Continuity Management Guide and supporting templates
  • International TTT qualifications and 37+ CPEs

Family Liaison Officer eLearning Program

The RSM eLearning program offers 16 modules and 14 hours of elearning on the role of the Family Liaison Officer, as well as associated areas of learning. The program comes in multiple languages and can be taken at the learner’s pace over a period of 1 to 5 years. Just-in-Time training can also be used to meet the needs of a crisis event. Seats can be accessed through the RSM Virtual Online University, or organizations can self host the program under an enterprise-wide license agreement.

Code Title Time
BC:046 Family Liaison and Management During and Following a Crisis 65
BC:007 Kidnap and Ransom Business Contingency Management 59
BC:009 Extortion, Intimidation and Coercion Business Continuity Management 80
BC:010 Detention, Arrest and Exit Denial Business Continuity Management 57
BC:011 Fatality and Repatriation Business Continuity Management 52
BC:014 Pandemic, Epidemic and Infectious Disease Business Continuity Management 51
BC:019 Civil Disturbance Business Continuity Management 22
BC:020 Mass Casualty Events Business Continuity Management 54
BC:027 Managing Intimidation and Death Threats 67
BC:041 Action and Evidence – A Results and Proof Based Approach 15
BC:006 Natural Disaster Management and Business Continuity 53
BC:051 Active Shooter and Armed Aggressor Business Continuity Management 59
BC:056 After Action Reviews and Knowledge Management 25
BC:057 Developing a Risk Register and Treatment Plan 13
BC:059 Stakeholder and Relationship Management 35
SM:014 Emergency Communications: Principles and Practices 57

Get in Touch with RSM!

We encourage you to explore how partnering with RSM can help reduce your risk and maximize your ROI with our market entry planning, business resilience, risk management, investigations intelligence analysis, and education and training solutions.

Call: +(1) 209-806-4859 or email:

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Risk and Strategic Management, Corp.

7180 Opal Road
Warrenton VA 20186 USA
Phone: +(1) 209-806-4859

UK Offices
Tavistock Enterprise Hub, Pearl Assurance House

Brook Street
Tavistock, PL19 0BN England
Phone: 44 7966 946 425