Every organization will face some form of crisis, whether it affects an individual business unit, or the organization as a whole. Crisis’s come in many forms - a company might be faced with a natural disaster such as floods, hurricanes or pandemics which might damage infrastructure, impede business or result in injuries or fatalities to employees. Alternatively, a crisis may be man made in terms of political or social instability, organized or opportunistic crime, espionage, or in some instances from unexploded ordnance or insurgent or terrorist threats. Either form of crisis can undermine market confidence and brand image, and may expose the company to corporate liabilities and erode employee confidence and morale.

Many companies engage risk and security companies to provide Business Continuity Management policies and plans, as well as accompanying crisis management protocols and policies. However, the effectiveness of such policies and plans are only as good as the first responders and management teams implementing them. RSM Consulting provides such policies and plans, as well as associated courses which provide practical methods by which company managers can identify a crisis event and deal with the initial stages of an emergency - until more experienced and qualified crisis management staff can support a local response. Our courses provide the tools and systems - as well as the confidence - to ensure that regional or local managers can act decisively and confidently to meet the first stages of a crisis event as the wider organization seeks to understand the scope and nature of the issue and provide support and guidance to remote of often dislocated business and project teams.

The RSM Consulting Crisis Management Course provides the foundation of knowledge to corporate, regional or local management as to the nature and sequence of a typical crisis, the methods by which to manage the first stages of a response, as well as methods by which to ensure the passage of critical information to the company crisis management team (and supporting organizations) in order to enable informed decision making and an effective response. Courses are particularity relevant for companies who have operations being conducted in remote, challenging or new operating environments. The Crisis Management Course focuses on the core elements of:

• Understanding the different forms of crisis events
• The scope of risk
• The stages of a typical crisis event
• Human reactions and managing personnel
• Crisis leadership
• Crisis management verses incident management
• The fundamental structure of a crisis management plan
• Crisis management structures and organizations
• The Incident Management Plan
• Post Incident Management

RSM Consulting trainers have over 18years of experience within the crisis management field and typically have Masters Degrees within Security Management. Many of our trainers are also published authors within the risk and security sector.

Our courses are designed to meet the backgrounds and experience levels of a wide audience, offering practical and digestible advice and guidance on crisis management. RSM Consulting has teamed with the University of Maryland and are currently designing accredited courses to provide certification for vocational courses.

RSM Consulting can provide companies a standard training package, or we can tailor a training course to meet a company’s unique and individual needs. RSM Consulting offers condensed packages which can cover focus points during conferences or meetings, as well as a series of progressive courses that allow busy company staff to receive a condensed one or two day course.